Refund policy

1. 14-day money-back guarantee

We offer a 14-day refund policy on all initial software license purchases. If our software fails to function on your system as advertised, or contains critical defects that our team cannot resolve, you are entitled to a full refund within 14 days of your purchase date.

2. Refund conditions

To be eligible for a refund, we ask that you:

1. Contact our support team first to describe the issue you encountered, allowing us an opportunity to provide a fix or configuration guidance.
2. Provide necessary diagnostic details (such as error logs, platform version or environment specifications) so we can verify the technical limitation.

3. Exclusions

Refunds will generally not be granted under the following circumstances:

• The 14-day evaluation window from the date of purchase has passed.
• You decided not to use the software without experiencing any technical fault or functional limitation.
• The issue arises from unsupported server environments, custom modifications made to our code by you, or incompatibility with unverified third-party extensions.
• Automatic renewals of ongoing subscriptions, where offered, unless canceled prior to the renewal billing cycle.

4. How to request a refund

Because transactions are processed via our Merchant of Record:

• You can submit a refund request by contacting us at [email protected] with your Lemon Squeezy order number and purchase email address.
• Alternatively, you can manage your purchase or raise an issue directly through your Lemon Squeezy customer receipt portal.

Once approved, refunds are processed immediately and typically reflect on your original payment method within 5 to 10 business days, depending on your bank or payment provider.